service level teriminin İngilizce İngilizce sözlükte anlamı
Also called Telephone Service Factor, or TSF The percentage of incoming calls that are answered within a specified threshold: "X% of calls answered in Y seconds " See Response Time
Refers to how fast the shipment should be delivered Typically, the carriers allow the shipper to specify the guaranteed transit time (time from pick-up to delivery)
The percentage of incoming calls that are answered within a specified threshold Several slightly different calculations can be used for the service level; specifically, abandoned calls can be accounted in different ways ICM software keeps track of two different service levels: the peripheral service level is the service level as calculated by the peripheral; the ICM service level is the service level as calculated by ICM software
defined as the probability of being able to satisfy any order during the normal order cycle from stock on hand
A Red Hat Network subscription service Different service levels offer different features of RHN There are two service levels currently available: RHN Basic and RHN Enterprise
The five funding categories (base, inflation, structural changes, enhancements, one-times) by which agency budget requests are developed
Services or products which result from actual or anticipated output of a given program Focus is on results, not measures of workload (for example, for the Sheriffs Office - the number of assaults investigated is a workload measure, while the number of assault cases cleared is a service level)
A Red Hat Network subscription service Different service levels offer different features of RHN The first service level offered is Software Manager
The extent to which a supplying resource satisfies customer requirements, often expressed in terms of error rate, resource availability or accuracy in meeting requested dates
The type of service a specified carrier provides (Example: Next Day, Second Day, Overnight, Express, etc )
Indicates a project's effect on existing levels of service provision or identifies a new service to be provided to the public
Performance objectives reached by consensus between the user and the provider of a service, or between an outsourcer and an organization A service level agreement specifies a variety of performance standards that may or may not include "service level " See Service Level
A formal negotiated document that defines (or attempts to define) in quantitative (and perhaps qualitative) terms the service being offered to a Customer Confusion must be avoided over whether the quantitative definitions constitute thresholds for an acceptable service, targets to which the supplier should aspire or expectations that the supplier would strive to exceed Any metrics included in a SLA should be capable of being measured on a regular basis and the SLA should record by whom Typically it will cover: service hours, service availability, Customer support levels, throughputs and responsiveness, restrictions, functionality and the service levels to be provided in a contingency It may also include information on security, charges and terminology Apart from regular periodic reviews, SLAs should be renegotiated whenever a business service is subject to a change of requirement, or there is an inability to deliver to requirement
A document outlining the service that a carrier provides to a customer SLAs normally include acceptable levels of latency, packet loss, availability, as well as other expectations of the customer and carrier In the event that the carrier does not meet their SLA, the customer may be eligible for billing credit For example, if a customer experiences a carrier-caused outage, they may be able to receive for availability for each day of the outage
A contract between the provider and the user that specifies the level of service that is expected during its term SLAs are used by Application Service Providers to specify application availability and performance, response time for problem resolution (network down, server failure, etc ) and other service measurements
Agreements between health authorities or primary care groups and NHS trusts on services to be provide for a local population Annual agreements are to be replaced by long-term service agreements which cover a minimum of three years
(Ticaret) A network or system agreement that specifies uptime, response time, acceptable error rates and other conditions for a given service and designated user base