hizmet kalitesi

listen to the pronunciation of hizmet kalitesi
Турецкий язык - Английский Язык
service quality
Customers' perception of how well a service meets or exceeds their expectations p 330
A Managed Care Organization's success in meeting the nonclinical customer service needs and expectations of plan members
A customer's overall assessment of the excellence of a service
For a company, this is the extent to which the service provided matches the company's intent and specifications; for a customer, this is the extent to which the service meets their expectations
A managed care organizations success in meeting the nonclinical customer service needs and expectations of plan members
A subjective assessment customers arrive at by comparing the service level they believe an organization ought to deliver to the service level they perceive as being delivered
A subjective assessment by customers They arrive at this by comparing the service level they believe an organisation ought to deliver against the service level they perceive as being delivered
- the level of performance that a utility must maintain in rendering adequate service
An MCO's success in meeting the nonclinical customer service needs and expectations of plan members
Enhancing the value of a product through service which meets or exceeds customer expectations
hizmet kalitesi
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