A source of technical support for hardware or software Help desks are staffed by people that can either solve the problem directly or forward the problem to someone else Help desk software provides the means to log in problems and track them until solved It also provides the management information regarding support activities
(Ticaret) A dedicated internal organizational resource that provides technical or functional application problem-solving advice and followup to system users
A technical support organization within a corporation, which provides software assistance to corporate users Software that allows a technical support organization to track support calls and store records of completed support sessions
A single point of contact for all user inquiries and problems about a particular information system or for all users in a particular department See also Computing infrastructure, Information center, Support
A term that generally refers to a call centre set up to handle queries about product installation, usage or problems The term is most often used in the context of computer software and hardware support centres
An interface, often referred to as a 'SPOC', between IT and its Users Its core processes are Incident Management and the management of User requests, ensuring that no call or Incident is lost, forgotten or ignored and that service is returned as quickly as possible See also Service Desk
A single point of contact for all user inquiries and problems about a particular information system or for all users in a particular department (17) See also Computing infrastructure, Information center, Support
A term that generally refers to a call center set up to handle queries about product installation, usage or problems The term is most often used in the context of computer software and hardware support centers
A team that can be contacted by end-users for assistance with hardware and software problems Launching any e-learning initiative should give some thought to end user support Even well designed programs will get 1 - 2% of the target audience needing help (e g , "Do I really need to complete this training?")