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The degree of assistance and courtesy granted those who patronize the organization
All services, other than proactive selling and the core product, that a business provides to facilitate its relationship with its customers
Tracking Orders Order Status Warranty Return Shipping Damage Discrepancy Return 4 Credit
1 The way in which during a commercial relationship the wishes and demands of the (prospective) client are catered for 2 Supporting activities at the customer interface adding value to a product
an essential business tool for companies to provide technical and other assistance to their customers
The activities needed to support customer interactions before, during, and after the purchase of products (See 101)
Voice, electronic and web-based technical service support, technical services, software support, outbound demand, outbound customer satisfaction
a wide variety of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants in the most effective and efficient manner possible
Identifiable, but essentially intangible, activities offered by a seller in conjunction with a product, such as delivery and repair Not to be confused with intangible products (services), types of products for which the activity is the primary purpose of a sale The sale of service products may be accompanied by the provision of customer services
The activities that support orders, including application, advice, configuration, order processing, handling, post-sale communication and special services The primary objective of customer service is to increase customer satisfaction, operational efficiency and customer loyalty
A series of activities designed to enhance the level Of Customer satisfaction before during, and after a purchase
The series of activities involved in providing the full range of services to customers
A function of an organization that interacts with customers, e g respond to inquires or complaints Can also describe the positive attitude of an organization towards its client base, and taking active steps (as opposed to always REacting) to improve product or service delivery
the provision of goods and services in a way that exceeds the customer's expectations Customer service is about gaining and retaining customers
The area of the company that provides product information, help and/or technical support to new customers and sells them the products or services they need or want