A liability coverage specialty focused on contracting risks, at-tempting to manage in a single contract the broad interplay of exposures and interests among owners, general contractors, and subcontractors
When an agent is about to finish a call, they can choose to go into wrap-up before the call is terminated This will leave the agent in the wrap-up state thereby stopping further incoming calls being targeted at the agent Whilst in wrap-up the agent can do any clerical work associated with the call just taken Once finished the agent can leave the wrap up state so that they are ready to take further incoming calls Insight MIS tracks wrap up in real time and also provides historical analysis of how much wrap up time each call required on a per agent basis
If you wrap up something such as a job or an agreement, you complete it in a satisfactory way. NATO defense ministers wrap up their meeting in Brussels today Seeing Sticht was keeping him from his golf game, and he hoped they could wrap it up quickly. see also wrap 1, wrapped up