interactive voice response

listen to the pronunciation of interactive voice response
English - Turkish
(Telekom) sesli yanıt sistemi
English - English
Computer technology that turns the telephone into a communications channel between a caller and a computer database By touching the keys on a touch-tone phone, a caller can trigger a recorded response for information, gain access to information or carry out a payment transaction An interface converts the phone'' pulses into data that the computer can understand
A software application, enables users enter data on a telephone keypad or input information by voice The software can then process the input and route the caller to the appropriate extension IVR can be used for specific information lookup, call forwarding, polls, and simple order entry transactions
IVR refers to an obnoxious system that can decode DTMF signals-usually with the intent of never letting you talk to a human being If you agree, press 1; if you disagree, press 2 To hear these choices again, press star-8-star-4-2-pound-star An "automated attendant" answering your main telephone number, instead of a human switchboard operator, constitutes an IVR application
More than "voice mail," IVR offers the callers menus and instructions to obtain information by telephone
Greeting system that lines up inbound calls directly in the appropriate queues The IVR unit greets the customers when they call and allows them to interact with the ACD through their telephone keypad
A voice processing system that interfaces with a database and gives callers specific data based on unique information they have given it, either by entering certain digits on the touch-tone phone or via speech recognition Banking by phone is an example of an IVR application
A technology where someone uses a touch-tone
An IVR is a menu-driven system which enables callers to select certain options using the telephone keypad
A telecommunications computer, also called an Voice Response Unit (VRU), that responds to caller entered touch-tone digits The IVR responds to caller entered digits in much the same way that a conventional computer responds to keystrokes or a click of the mouse The IVR uses a digitized voice to read menu selections to the caller The caller then enters the touch-tone digits that correspond to the desired menu selection The caller entered digits can invoke options as varied as looking up account balances, moving the call within or to another ACD, or playing a pre-recorded announcement for the caller
An automated call handler Most IVR systems can be configured to deliver appointment reminders and lab results, provide information-on- demand via menu choices and keep a log of callers "Voice response" refers to the systems's ability to "speak" the menu choices and data results to the caller IVR is one form of computer telephony integration
-A combination of hardware and software that allows a person to ask questions and provide answers by pressing keys on their touch-tone phone IVR systems are used to automate data entry, eliminating the need for 24-hour staffing of very routine jobs
A telecommunications system that uses a prerecorded database of voice messages to present options to a user, typically over telephone lines User input is retrieved via tone key presses When used in conjunction with voice mail, for example, these systems typically allow users to store, retrieve, and route messages, as well as interact with an underlying database server, which may allow for automated transactions and data processing
The process in which the voice processing system prompts the caller for information which can then be used as a search key to a database The result of the search is subsequently reported back to the caller A typical and most common application of IVR is in the banking system A caller calls the bank's IVR lines, enters an account number, and receives information such as account balance, last check cleared, etc
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Automates the handling of calls by interacting with one or more online databases Allows customer to access information directly without going through a call center employee
An application that allows the calling customer to perform a computerized function, such as retrieving information by pressing keys on the telephone keypad
A form of Automatic Call Distribution that uses computing and telecommunications technology to provide callers, in the better applications, with choice and control over the routing of their call Although disliked by some, particularly the poorly designed systems, a growing proportion of callers now expect to be able to transact business through an IVR system when they choose to do so Although some calls are undoubtedly more suited to 'live' interaction, at other times IVR may be more appropriate because it allows Customers to complete transactions faster, at any time of the day or night, without having to wait in a queue
Software that can convert human speech into an interactive experience
A telephone call receiving unit that permits callers to select the information they want by pressing the appropriate number on their telephone keypad It enables an organization to offer various options for callers so they can receive specific information automatically
Allows callers to conduct business or obtain information without talking to a member of your staff IVR asks customers to respond to questions and electronically provides the appropriate response
ivr
interactive voice response

    Hyphenation

    in·ter·ac·tive voice re·sponse

    Turkish pronunciation

    întıräktîv voys rispäns

    Pronunciation

    /ˌəntərˈaktəv ˈvois rēˈspäns/ /ˌɪntɜrˈæktɪv ˈvɔɪs riːˈspɑːns/
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