one of the four characteristics (with inseparability, perishability and variability) which distinguish a service; intangibility expresses the notion that a service has no physical substance See Services Marketing; Inseparability; Perishability; Variability
{i} impalpability, quality of being impossible to see or touch; unfathomableness, incomprehensibility
incapable of being perceived by the senses especially the sense of touch; "the intangible constituent of energy"- James Jeans (of especially business assets) not having physical substance or intrinsic productive value; "intangible assets such as good will
Something that is intangible is abstract or is hard to define or measure. There are intangible benefits beyond a rise in the share price. You can refer to intangible things as intangibles. Women workers place more importance on intangibles such as a sense of achievement
assets that are saleable though not material or physical lacking substance or reality; incapable of being touched or seen; "that intangible thing--the soul"