help desk

listen to the pronunciation of help desk
English - Turkish
yardım masası
(Bilgisayar,Teknik) bilişim danışmanı
karşılama bankosu

Related Terms

help desk department
Müşteri destek bölümü
help desk operator
yardım masası sorumlusu
helpdesk
yardım masası
helpdesk
danışma masası
English - English
A section of an organization offering specialist advice to customers or users who have problems, especially with computer equipment or systems
A center providing a service to internal or external callers to facilitate the use of their technology assets
– A source of technical support for hardware or software Help desks are staffed by people that can either solve the problem directly or forward the problem to someone else Help desk software provides the means to log in problems and track them until solved It also provides the management information regarding support activities
The IS staff and associated systems that help end users solve immediate problems with their equipment or software
a service that provides information and assistance to the users of a computer network
A single point of contact for all user inquiries and problems about a particular information system or for all users in a particular department
A technical support organization within a corporation, which provides software assistance to corporate users Software that allows a technical support organization to track support calls and store records of completed support sessions
Sales Support Tech Support Knowledge Base Customer Service Open Forums
A single point of contact for all user inquiries and problems about a particular information system or for all users in a particular department See also Computing infrastructure, Information center, Support
A term that generally refers to a call centre set up to handle queries about product installation, usage or problems The term is most often used in the context of computer software and hardware support centres
A software application for tracking problems with hardware and software and their solutions, usually serving "internal" customers
An interface, often referred to as a 'SPOC', between IT and its Users Its core processes are Incident Management and the management of User requests, ensuring that no call or Incident is lost, forgotten or ignored and that service is returned as quickly as possible See also Service Desk
A support entity that can be called upon to get help with a computer or communication problem
A single point of contact for all user inquiries and problems about a particular information system or for all users in a particular department (17) See also Computing infrastructure, Information center, Support
Also called technical support, an area that provides technical assistance
A term that generally refers to a call center set up to handle queries about product installation, usage or problems The term is most often used in the context of computer software and hardware support centers
A team that can be contacted by end-users for assistance with hardware and software problems Launching any e-learning initiative should give some thought to end user support Even well designed programs will get 1 - 2% of the target audience needing help (e g , "Do I really need to complete this training?")
a department of a company that people call for help, especially with computer problems
the technical support department of an organization
A call center that handles questions about products The term most often refers to technical support centers for computers/software
A dedicated internal organizational resource that provides technical or functional application problem-solving advice and followup to system users

Related Terms

help desk operator
A help desk operator generally involved in the provision of telephone or internet support to users of particular IT products
help desks
plural form of help desk
help-desk
Alternative spelling of help desk
helpdesk
alternative spelling of help desk
helpdesk
a service provided by an organization to provide support during and after the application process
helpdesk
a service that provides information and assistance to the users of a computer network
helpdesk
A computer user may call over the telephone to a computer expert for advice when things go wrong A password or the licence number for the software may be requested to confirm the caller is entitled to help
helpdesk
{i} place in a company where support and/or assistance is offered to its users (i.e. to help solve technical problems, answer questions, etc.)
helpdesk
It is the entry point for the user's problems to the "IT Services" The general e-mail address to contact the Helpdesk is Helpdesk@cern ch (or Computing Helpdesk@cern ch) and the working hours: from Monday to Friday 8: 30-17: 30 See http: //marregui home cern ch/marregui/HelpDesk/Default asp
helpdesk
If you have a question about BT Openworld WebMail and can't find the answer in help or FAQs, try calling the BT Openworld WebMail helpdesk on 0906 302 3456 To avoid calling at the busiest times, please ring before 4 30 pm or after 8pm Calls to this number are charged at 50p/minute and should last no longer than 25 minutes There is a 5p minimum charge
helpdesk
A person or group in a company that has as its main task to solve problems of PC users They have a Hotline that gets all the questions
help desk

    Turkish pronunciation

    help desk

    Pronunciation

    /ˈhelp ˈdesk/ /ˈhɛlp ˈdɛsk/

    Etymology

    [ 'help; Southern often ' ] (verb.) before 12th century. Middle English, from Old English helpan; akin to Old High German helfan to help, and perhaps to Lithuanian selpti.
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