They glossed over the problem, hoping that the customers wouldn't notice.
If you gloss over a problem, a mistake, or an embarrassing moment, you try and make it seem unimportant by ignoring it or by dealing with it very quickly. Some foreign governments appear happy to gloss over continued human rights abuses
cover up a misdemeanor, fault, or error; "Let's not whitewash the crimes of Stalin"; "She tried to gloss over her mistakes"