crm

English - Turkish

Definition of crm in English Turkish dictionary

(Ticaret) Customer Relationship Management: Müşteri İlişkileri Yönetimi

(Askeri) toplama ihtiyaçları yönetimi; mürettebat kaynak yönetimi (collection requirements management; crew resource management)

Related Terms

certified reference material

(Bilgisayar) sertifikalı dayanak malzeme

certified reference material

(Bilgisayar,Ticaret) sertifikalı referans malzeme

certified reference material

sertifikali  referans malzeme

English - English

Definition of crm in English English dictionary

credit risk management

certified reference material

cockpit/crew resource management

customer relationship management

(Ticaret) (customer relationship management) The processes and systems that combine sales, marketing, contact management and support activities in managing customer interaction. They provide tools to analyze customer/product sales history and profitability, campaign tracking and management, contact and call center management, order status information, and returns and service tracking

systems and software developed to help companies build and maintain good relationships with their customers (by efficiently and cleverly storing information about each customer)

{i} movement advocating the equal rights of all citizens, Israeli political party founded in 1973

Stands for Customer Relationship Management, an application of DBMS technology typically involving integration of multiple legacy databases within a high-performance system with the objective of retrieving customer profile information, such as transaction histories, in real time, such as during an in-bound call to a customer service representative or to a retail clerk on the sales floor See discussion on Active Data Warehousing page

Customer Relationship Management, Constituent Relationship Management

Customer relationship management: the way in which a company manages interactions with its customers A successful CRM solution depends on the ability to interact with customers through any channel they choose, as well as a way to track and maintain real-time records of customer interactions so a complete view of the customer can be established Effective CRM delivers the personalized, informed service on-demand that customers expect An informed response comes from a system that provides a complete profile of the customer, including all past and ongoing interactions, regardless of the medium Genesys

Customer Relationship Management A vast way of approach to customers in an attempt to realize their living style in every field of life and eventually to influence them to change their life style toward their benefitable direction through the company initiating ceaseless communication of indirect, implicative and inspiring suggestion so that the company may attract new customers and bind existing customers steady with the company

Acronym for customer relationship management CRM entails all aspects of interaction a company has with its customer, whether it be sales or service related Computerization has changed the way companies are approaching their CRM strategies because it has also changed consumer buying behavior With each new advance in technology, especially the proliferation of self-service channels like the Web and WAP phones, more of the relationship is being managed electronically Organizations are therefore looking for ways to personalize online experiences (a process also referred to as mass customization) through tools such as help-desk software, e-mail organizers and Web development apps

An acronym for Customer Relationship Management which is an information-industry phrase for automated methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an systematized way

Customer Relationship Management, the use of systems to provide enterprises an integrated view of prospects and customers as a channel for interactive marketing, sales automation, and customer service and support

An acronym that stands for Customer Relationship Management

Customer Relationsip Management - Major business buzzword for year 2000 - see our article CRM

Acronym for Customer Relationship Management CRM is an industry term for software solutions that help enterprise businesses manage customer relationships in an organized way An example of a CRM would be a database containing detailed customer information that management and salespeople can reference in order to match customer needs with products, inform customers of service requirements, etc

Stands for Customer Relationship Management This is a means to gain trust from customers by meeting the needs of each customer in a more personalized way in order to increase sales Today, the communication media between customers and companies are diversified: not only telephones that has been used previously, but the Internet, kiosk terminals, and so on are used as well In CRM, these various channels are prepared to provide customers with better services, and to improve relationships between customers and companies

Acronym for Customer Relationship Management Generally refers to a program that provides integrated functionality for marketing, sales, customer support and call center requirements

Customer Relationship Management - The methodologies, software, and Internet capabilities that help a company manage customer relationships in an efficient and organized manner

Customer relationship management The use of Web-based software to analyze customer behavior CRM systems generally store customer information that is aggregated from sales calls, purchases and customer-service centers

Customer Relationship Management - an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way For example, an enterprise might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people providing service, and perhaps the customer directly could access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had purchased, and so forth

Customer Relations Management

Customer Relationship Management is a set of methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way It includes all business processes in sales, marketing, and service that touch the customer For example, an enterprise might build a database about its customers that describes relationships in sufficient detail so that management, salespeople, people providing service, and even the customer can access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer has purchased, and so on In contrast to customer care, Customer Relationship Management tends to be used to deal more specifically with the integration of all business functions with each other

A business strategy designed to organize the enterprise around customer segments, foster customer-centric behavior and link business processes from customers through suppliers Also known as customer asset management or customer interaction management The application domains of CRM include technology-enabled selling (TES), customer service and support (CSS), and technology-enabled marketing (TEM)

Customer Relations Management Go to top of page

Customer Relationship Marketing Building loyalty through your relationship with a customer