call center

listen to the pronunciation of call center
English - Turkish
Telefon santrali
Çağrı merkezi

Related Terms

call center supervisor
(Ticaret) call center sorumlusu
telephone switchboard
(Askeri) telefon santrali
telephone switchboard
santral
telephone switchboard
(Askeri) Santral cihazı
English - English
A business location where large numbers of telemarketing calls are placed
A business location where a person can call for such things as customer service, to place an order, etc
telephone switchboard
The location or facility housing a telemarketing operation
An umbrella term that generally refers to reservations centers, help desks, information lines or customer service centers, regardless of how they are organized or what types of transactions they handle The term is being challenged by many, because calls are just one type of transaction and the word center doesnÍt accurately depict the many multi-site environments
The part of an organization that handles inbound/outbound communications with customers
A help desk where customers can communicate by telephone, fax, and e-mail
An office for telemarketing tasks
An operation that provides information, products, and services by telephone or electronic means Call centers may be inbound, outbound, or a combination of the two
A functional area within an organization or an outsourced, separate facility that exists solely to answer inbound or place outbound telephone calls; usually a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, including customer support, operator services, directory assistance, multilingual customer support, credit services, card services, inbound and outbound telemarketing, interactive voice response and web-based services
A hub where calls are placed or received for the purposes of telemarketing, sales, customer support, or other business related activity The call center may contain a few or hundreds of agents who handle calls to relay business information It may be connected to a data network
This consists of a complex of telecommunication infrastructures, computer supports and human resources organized to manage effectively and efficiently the incoming and outgoing telephone calls of a given organization The activity of a call center is performed chiefly by skilled operators who, using telephone and computer, interact with the exterior making or receiving calls to manage various services, as for example the supply of information, customer assistance, bookings and sales activity
The term 'call center' generally refers to a group of individuals, normally above 10, who cater to making and attending calls to or from customers or prospective customers Normally a phone system with an ACD is an integral part of a call center This term now also includes interactions beyond the phone such as email and web chat
A single site at which incoming phone calls are received and answered Typically, each call center can provide several services and is staffed by agents from one or more skill groups
Any location within a company where quantities of incoming and/or outgoing calls are handled by people, telephones and computers
A central hub for receiving calls and routing callers to the appropriate resources In healthcare, call centers (staffed, automated; outsourced or in-house) can be used to offload non-emergency callers, link consumers to educational messages, or route them to physician scheduling systems Call center technology combined with expert systems also can help attending caregivers make triage decisions for after- hours calls
A place that handles both inbound and outbound calls Inbound are calls coming in from the outside, most often through toll free numbers Outbound are outgoing telemarketing calls
A telecommunications facility operated by, or on behalf of, an energy services supplier to receive customer inquiries and perform telemarketing tasks
A company providing call management services to one or more companies Calls could be made by phone, e-mail or directly through PropertyZone
A central place where all calls to a network are handled
A functional area within an organization or an outsourced, separate facility that exists solely to answer inbound or place outbound telephone calls Usually refers to a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, including customer support, operator services, directory assistance, multilingual customer support, credit services, card services, inbound and outbound telemarketing, interactive voice response and web-based services
a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)
(Ticaret) A customer contact function that fields incoming service and help requests and may conduct outgoing marketing and telemarketing activities

Related Terms

call centers
plural form of call center
call centre
Alternative spelling of call center
call centre
The location or facility housing a telemarketing operation Increasingly referred to as a customer interaction centre as systems move away from traditional telephone only systems
call centre
A Call Centre is a business function, usually comprising a set of agent groups, dedicated to servicing telephone transactions
call centre
A department dedicated to servicing customers and prospects and conducting business transactions over the telephone This service is often offered by outside specialists
call centre
a place where telephony activities are centralised, with the aim of cutting costs and improving marketing and/or customer services It needn't be one physical place: organisations such as BA have a distributed call centre based in several locations in 2 continents Some companies (like the AA, BT) have some "virtual" call centres using workers based at home or local centres but linked by common IT and automatic call distribution
call centre
A business/customer interface where the emphasis is on handling large call volumes or telephone based transactions, perhaps for commodity telesales services, queries or complaints
call centre
An office which is devoted to answering telephone enquiries from customers, call centres are commonly used for financial services and retail customer support
call centre
call cen·tre call centres in AM, use call center A call centre is an office where people work answering or making telephone calls for a particular company. call center an office where people answer customers' questions, make sales etc by using the telephone rather than by meeting people
call centre
A specialist unit for taking a high volume of telephone calls Examples are Service Centres, Enquiry Desks such as British Rail Fares, Direct Banking and Insurance etc
call centre
Computer-aided communications centres for fast and customer-friendly handling of calls, for example, for hotlines or user helpdesks
call centre
a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)
call centre
A physical or virtual/distributed location for centrally managed calling (inbound or outbound or both) Staffed by agents, the call centre typically consists of an ACD/PBX with a CTI link (such as a Nortel Meridian One with Meridian Link or Comdial DXP Plus with Enterprise CT-Connect), a call control system/server such as Dialogic CT-Connect, a database/database management system such as Sybase 11, a LAN and a high level, software-based, multi-functional call/record management system like Versatility Series
call center

    Hyphenation

    call cen·ter

    Turkish pronunciation

    kôl sentır

    Pronunciation

    /ˈkôl ˈsentər/ /ˈkɔːl ˈsɛntɜr/

    Etymology

    [ 'kol ] (verb.) before 12th century. Middle English, from Old Norse kalla; akin to Old English hildecalla battle herald, Old High German kallOn to talk loudly, Old Church Slavonic glasu voice.
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