better business bureau

English - English

Definition of better business bureau in English English dictionary: a US organization for businesses and their customers. When customers believe they have been treated unfairly by a company or have bought a bad product, they often ask the Better Business Bureau for advice. Any of several U.S., Puerto Rican, and Canadian organizations formed to protect communities from unfair, misleading, or fraudulent advertising and selling practices. Organized at the local level, Better Business Bureaus investigate and set standards for business practices, receive complaints of improper practices, and conduct educational campaigns alerting the public to methods of deceit and fraud in advertising and selling; A business-monitoring organization funded by dues from more than 100,000 member companies It operates primarily at the local level to protect consumers against fraudulent and deceptive advertising (Ch 2); A private non-profit organization which offers services to its members (businesses) and to consumers The main service to consumers is a rating on a member business which reflects the number of customer complaints received (if any) and how the complaints were settled; A national member organization that uses codes of ethics, news alerts, databases, and other programs to maintain a high level of trust between businesses and the public; BBB