A subset of the ICM enterprise that contains its own scripts, enterprise services, enterprise skill groups, enterprise agent groups, and schedules A business entity may, for example, represent a division within a large corporation or a single customer within a service bureau You can limit the access of individual users and user groups to specific business entities By default, the ICM enterprise consists of only one business entity If you enable partitioning, you can define multiple business entities
A businessEntity represents information about a business Each business entity contains a unique identifier, the business name, a short description of the business, some basic contact information, a list of categories and identifiers that describe the business, and a URL pointing to more information about the business See Also Universal Description, Discovery and Integration
An organization that possesses a separate existence for tax purposes Some types of business entities include corporations and limited liability companies
Specific kinds of high-level subjects about which the organization keeps records, has an active interest; e g , of persons, places, things, events, or concepts External entities are things with which the organization must interact Internal entities are frequently resources Relationships between business entities are usually modeled in a matrix, rather than on an Entity Relationship Diagram
An organization that possesses a separate existence for tax purposes Some types of business entities include corporations and foreign corporations, business trusts, limited liability companies, and limited partnerships