(Reklam) The way in which the brand meets its customers' needs via its various different channels (for example, over the telephone or Internet in the case of remote banking, or in person in the case of retail or entertainment)
1 The way in which during a commercial relationship the wishes and demands of the (prospective) client are catered for 2 Supporting activities at the customer interface adding value to a product
a wide variety of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants in the most effective and efficient manner possible
Identifiable, but essentially intangible, activities offered by a seller in conjunction with a product, such as delivery and repair Not to be confused with intangible products (services), types of products for which the activity is the primary purpose of a sale The sale of service products may be accompanied by the provision of customer services
The activities that support orders, including application, advice, configuration, order processing, handling, post-sale communication and special services The primary objective of customer service is to increase customer satisfaction, operational efficiency and customer loyalty
A function of an organization that interacts with customers, e g respond to inquires or complaints Can also describe the positive attitude of an organization towards its client base, and taking active steps (as opposed to always REacting) to improve product or service delivery
The area of the company that provides product information, help and/or technical support to new customers and sells them the products or services they need or want
Customer service refers to the way that companies behave towards their customers, for example how well they treat them. a mail-order business with a strong reputation for customer service The firm has an excellent customer service department
We evaluate the availability of the vendor's customer support, including the hours of operation, type of support provided, and the manner in which support is available, such as email or toll free telephone number
Seeks first-hand information from customers: uses own ETA technical knowledge and consulting* skill to go beyond customers' expressed needs; matches customers' requirements to existing product and services, and/or designs, develops and customizes additional products and services; maintains own and others attention on internal and external customers' needs; takes personal responsibility for continuously raising the standard of customer service