Allows you to listen to a callers voice before picking up the call This may be useful for people with a speech impairment who prefer speaking to people they know Close Window
The process of collecting information from the caller including name, phone number, location, and specific request for service, then routing the call to first-level support See dispatch and first-level support
Allows the consumer to hear who is calling before deciding if they want to answer the call
Facility on some answering machines that allows the user to hear who's calling so they can decide whether to answer in person or not