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التركية - الإنجليزية

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call center

A business location where large numbers of telemarketing calls are placed

telephone switchboard

The location or facility housing a telemarketing operation

An umbrella term that generally refers to reservations centers, help desks, information lines or customer service centers, regardless of how they are organized or what types of transactions they handle The term is being challenged by many, because calls are just one type of transaction and the word center doesnÍt accurately depict the many multi-site environments

The part of an organization that handles inbound/outbound communications with customers

A help desk where customers can communicate by telephone, fax, and e-mail

An office for telemarketing tasks

A customer contact function that fields incoming service and help requests and may conduct outgoing marketing and telemarketing activities

An operation that provides information, products, and services by telephone or electronic means Call centers may be inbound, outbound, or a combination of the two

A functional area within an organization or an outsourced, separate facility that exists solely to answer inbound or place outbound telephone calls; usually a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, including customer support, operator services, directory assistance, multilingual customer support, credit services, card services, inbound and outbound telemarketing, interactive voice response and web-based services

A hub where calls are placed or received for the purposes of telemarketing, sales, customer support, or other business related activity The call center may contain a few or hundreds of agents who handle calls to relay business information It may be connected to a data network

This consists of a complex of telecommunication infrastructures, computer supports and human resources organized to manage effectively and efficiently the incoming and outgoing telephone calls of a given organization The activity of a call center is performed chiefly by skilled operators who, using telephone and computer, interact with the exterior making or receiving calls to manage various services, as for example the supply of information, customer assistance, bookings and sales activity

The term 'call center' generally refers to a group of individuals, normally above 10, who cater to making and attending calls to or from customers or prospective customers Normally a phone system with an ACD is an integral part of a call center This term now also includes interactions beyond the phone such as email and web chat

A single site at which incoming phone calls are received and answered Typically, each call center can provide several services and is staffed by agents from one or more skill groups

Any location within a company where quantities of incoming and/or outgoing calls are handled by people, telephones and computers

A central hub for receiving calls and routing callers to the appropriate resources In healthcare, call centers (staffed, automated; outsourced or in-house) can be used to offload non-emergency callers, link consumers to educational messages, or route them to physician scheduling systems Call center technology combined with expert systems also can help attending caregivers make triage decisions for after- hours calls

A place that handles both inbound and outbound calls Inbound are calls coming in from the outside, most often through toll free numbers Outbound are outgoing telemarketing calls

A telecommunications facility operated by, or on behalf of, an energy services supplier to receive customer inquiries and perform telemarketing tasks

A company providing call management services to one or more companies Calls could be made by phone, e-mail or directly through PropertyZone

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