A buyer who is reluctant to change a product or supplier due to higher prices.
الإنجليزية - الإنجليزية
تعريف captive customer في الإنجليزية الإنجليزية القاموس.
(Ekonomi) Buyer or user who is reluctant to substitute one product or vendor with another, because of the high cost (in terms of discomfort, effort, and/or money) involved in switching